BRIXTON Promotion / Passion Enterprises cannot guarantee successful recovery of all recordings.

We are not responsible for:

* Existing tape deterioration
* Sticky Shed Syndrome
* Mould contamination
* Previous damage
* Broken or missing tape sections
* Poor original recordings

Any risks identified during inspection will be discussed with the customer before work begins.

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Unclaimed Media

Completed projects must be collected or shipping arrangements confirmed within 90 days of completion.

After 90 days:

* Storage fees may apply
* We may contact customers to arrange collection
* Unclaimed media may be archived or disposed of after extended periods where no response has been received

Reasonable efforts will always be made to contact customers before any action is taken.

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Cancellation Policy

If work has not commenced, customers may cancel their order without charge.

If digitisation, restoration, or archive work has already begun, charges may apply for:

* Inspection time
* Preparation work
* Cleaning
* Restoration services
* Digitisation already completed

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Refund Policy

Due to the nature of digitisation and preservation services:

Refunds may be offered if:

* We are unable to perform the agreed service
* Equipment failure prevents completion
* A project is cancelled before work begins

Refunds are generally not available for:

* Completed transfers
* Completed restoration work
* Customer dissatisfaction with original recording quality
* Media that cannot be recovered due to pre-existing damage

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Customer Collection

Customers may arrange collection by appointment from:

BRIXTON Promotion / Passion Enterprises
25 Barrett House
Stockwell
London SW9 0UN
United Kingdom

Valid identification may be required upon collection.

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Digital File Delivery

Digital files can be delivered via:

* Secure Download Link
* Cloud Storage
* USB Flash Drive
* External Hard Drive
* CD/DVD (where appropriate)

Digital delivery charges may apply depending on the chosen method.

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